Refund Policy

Payment Plans WC Refund Policy

We believe in all our products and stand by their quality and performance. However, things might not work in the same way for everyone. Therefore, if you come across an issue that cannot be resolved, or feel that any of our products are not working as expected, you can contact us for a refund within 14 days after purchase. We’ll be happy to refund the entire amount.

We will process your refund as soon as possible. In some cases, we might even offer to resolve an issue for you.

Your refund requests must meet all of the following conditions in order to move forward to the next step:

• No refunds will be processed after the first 14 days of purchase. 
• After purchasing, installing, and testing the plugin, you have found that it does not work for your business or required setup.
• You have attempted to resolve your issues with our support team.
• By requesting and receiving a refund, you relinquish all ownership of your license and agree to cease the use of the product immediately.
• You agree to deactivate and uninstall the plugin from your site if a refund is granted.
• We reserve the right to reject a refund request if deemed necessary.
• You can submit a refund request by opening a support ticket.

Why a refund may not be given?

If the product’s functionality is working as per its description and works the way it should, there is generally no obligation to provide a refund from our end in situations like the following:

• You have purchased a product or service on special discounts or sale events; 
• Issues caused by 3rd party software will not provide grounds for a refund;
• the item did not meet your expectations;
• You change your mind after purchase;
• You bought an item by mistake;
• You do not have sufficient expertise to use the item;
• You ask for goodwill;
• You have an issue that we are unable to resolve which makes the system unusable. We may ask you questions regarding the nature of your refund request so we can improve the plugin in the future.
• If your issue(s) comes from not being able to install the plugin properly or get the plugin to perform its basic functions, we will happily consider your refund request.

By purchasing our product(s), you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.

Payment Plans WC Membership Refund Policy

We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time. 

If you would like to request a refund, please open a “Refund Request” support ticket. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:

Eligibility conditions for a refund request:

• We cannot grant refunds on renewal payments. We will send you an email one week prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed.
• We cannot grant you a refund if have purchased the membership, and after installing and testing the plugin/s provided in that membership, you have found that it will not work for your business or required setup.
• You have an issue that we are unable to resolve, which makes the system unusable. We may ask you questions regarding the nature of your refund request so we can improve the plugin in the future.
• If your issue(s) comes from not being able to get the plugin to perform its basic functions, we will happily consider your refund request.
• You have contacted our support team and allowed us to attempt to resolve your issue(s) or have explained why the plugin will not work for you.

Please note, technical issues caused by 3rd party plugins, themes, or other software will not provide grounds for a refund.

• You agree to deactivate and uninstall the plugin from your site if a refund is granted.
• Refunds will be offered at our sole discretion. By purchasing the membership(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.

You can cancel your subscription renewal at any time. After that, you will not receive updates or support once a membership license key expires or is refunded.

Refunds Policy Updates

We reserve the right to modify this policy at any time. We recommend you review this page frequently. If we make material changes to this policy, we may notify you on our website, by a blog post, by email, or by any method we determine. The method we chose is at our sole discretion. We will also change the last updated date at the beginning of this page. Any changes we make to our refund policy are effective as of this last updated date and replace any prior refund policies.