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How do I check the status of a failed renewal order?

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If a renewal order has failed, you can check its status in one of the following ways:

1. Go toΒ WooCommerce > Payment Plans. Then find the problematic plan. It should have an “On hold” status. Next, edit the payment plan and check theΒ Subscription notesΒ section. Here you will see notes about all failed attempts:

2. Go to the failed order (you can find this in theΒ WooCommerce > OrdersΒ list or you can edit the payment plan.) Then scroll to the bottom of the page and find theΒ Automatic Failed Payment RetriesΒ section. Here you will see a list of retries and their statuses:

For more information:Β https://woocommerce.com/document/subscriptions/failed-payment-retry

They also explain how you canΒ manually retry a failed recurring payment.

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