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FAQs

Estimated reading: 0 minutes 873 views
Can I add orders with payment plans through the administrative backend?
Can I add orders with payment plans through the administrative backend?

Does the plugin support automatic recurring payments?
Does the plugin support automatic recurring payments?

How do I check the status of a failed renewal order?
How do I check the status of a failed renewal order?

Why can't I just use the WooCommerce Subscriptions and the All Products for Subscriptions plugins? What do I gain by also buying this extension?
Why can't I just use the WooCommerce Subscriptions and the All Products for Subscriptions plugins? What do I gain by also buying this extension?

How do I provide you with Administrator-level access to our site?
How do I provide you with Administrator-level access to our site?

What are other alternatives to the WooCommerce Payment Plans plugin?
What are other alternatives to the WooCommerce Payment Plans plugin?

How do I update the plugin?
How do I update the plugin?

Is there any way of adding a recurring coupon to a payment plan already in progress?
Is there any way of adding a recurring coupon to a payment plan already in progress?

Where can I find my license key?
Where can I find my license key?

Which plugins/extensions is the plugin not compatible with?
Which plugins/extensions is the plugin not compatible with?

How do I prevent emails on payments after the initial order?
How do I prevent emails on payments after the initial order?

Can customers complete payment prior to the due date?
Can customers complete payment prior to the due date?

How do I change Payment Plan text on the Cart page?
How do I change Payment Plan text on the Cart page?

Why is PayPal not an option when my customer pays with a payment plan?
Why is PayPal not an option when my customer pays with a payment plan?

Is it possible to sell a LearnDash course over multiple payments and limit access to the course to one year?
Is it possible to sell a LearnDash course over multiple payments and limit access to the course to one year?

Is the plugin compatible with the Custom Start Date for WooCommerce Subscriptions plugin?
Is the plugin compatible with the Custom Start Date for WooCommerce Subscriptions plugin?

How do I include the "subtext" field on the Cart page?
How do I include the "subtext" field on the Cart page?

How do I delete the "future payments" field that displays on the cart page?
How do I delete the "future payments" field that displays on the cart page?

What is the correct way to cancel a payment plan?
What is the correct way to cancel a payment plan?

What happens when the value of a coupon exceeds the cost of a payment?
What happens when the value of a coupon exceeds the cost of a payment?

Where do I find information about what has changed in the plugin? Is there a changelog?
Where do I find information about what has changed in the plugin? Is there a changelog?

Can customers log into their account using the plugin and make changes to it?
Can customers log into their account using the plugin and make changes to it?

Can I add orders with payment plans through the admin backend?
Can I add orders with payment plans through the admin backend?

Are there any extra/hidden fees to use the plugin?
Are there any extra/hidden fees to use the plugin?

How can I see the next payment dates?
How can I see the next payment dates?

How can I change the button text label, from “Sign up now” to something like “Buy now”?
How can I change the button text label, from “Sign up now” to something like “Buy now”?

Can I use subscriptions and payment (deposit) plans at the same time?
Can I use subscriptions and payment (deposit) plans at the same time?

I am looking to split installments over a variable term (such as 30 days later, 90 days later and 180 days later) and/or over a variable amount of payments (such as $100, $300, $125 and $50). Is this possible with the plugin?
I am looking to split installments over a variable term (such as 30 days later, 90 days later and 180 days later) and/or over a variable amount of payments (such as $100, $300, $125 and $50). Is this possible with the plugin?

Does the plugin store payment data on our web server?
Does the plugin store payment data on our web server?

Which plugins/extensions is the plugin compatible with?
Which plugins/extensions is the plugin compatible with?

Is the plugin compatible with Cartflows?
Is the plugin compatible with Cartflows?

Is the plugin compatible with the Composite Products plugin?
Is the plugin compatible with the Composite Products plugin?

How to manually create a payment plan?
How to manually create a payment plan?

Is the plugin compatible with the Course product type associated with LearnDash integrations?
Is the plugin compatible with the Course product type associated with LearnDash integrations?

Is the WooCommerce Payment Plans Compatible with LearnDash Groups?
Is the WooCommerce Payment Plans Compatible with LearnDash Groups?

Will WooCommerce Payment Plans automatically cancel a LearnDash course if a customer cancels payments or their payments fail?
Will WooCommerce Payment Plans automatically cancel a LearnDash course if a customer cancels payments or their payments fail?

What happens when I change the price of my LearnDash course?
What happens when I change the price of my LearnDash course?

If I change my Stripe account, will this affect recurring payments?
If I change my Stripe account, will this affect recurring payments?

Why are my pending payments not processing?
Why are my pending payments not processing?

How do I accept payments on my WooCommerce site?
How do I accept payments on my WooCommerce site?

Does the plugin support my payment gateway?
Does the plugin support my payment gateway?

Will a user's access to a LearnDash course expire after all payment plans are paid?
Will a user's access to a LearnDash course expire after all payment plans are paid?

Is it possible to add a payment plan on the Checkout page?
Is it possible to add a payment plan on the Checkout page?

Is it possible to edit the "Pay Deposit" text on a product page?
Is it possible to edit the "Pay Deposit" text on a product page?

Can you change the date of an upcoming payment?
Can you change the date of an upcoming payment?

Can a customer make a payment early?
Can a customer make a payment early?

Can I charge a single sign-up fee regardless of how many products they buy?
Can I charge a single sign-up fee regardless of how many products they buy?

How do I add a payment plan to a landing page?
How do I add a payment plan to a landing page?

What should I do if I can't activate the plugin?
What should I do if I can't activate the plugin?

How do I customize the Cart page?
How do I customize the Cart page?

Is it possible to add a payment plan during the checkout stage of the process?
Is it possible to add a payment plan during the checkout stage of the process?

How do I change a payment plan from Cancelled to Active?
How do I change a payment plan from Cancelled to Active?

How do I charge a deposit for a product?
How do I charge a deposit for a product?

How do I restrict vendors from accessing payment plans?
How do I restrict vendors from accessing payment plans?

How do I manually retry payments that have previously failed?
How do I manually retry payments that have previously failed?

How do I enable automatic retry of failed recurring payments
How do I enable automatic retry of failed recurring payments

Can I charge interest with a payment plan?
Can I charge interest with a payment plan?

How to set up coupons with payment plans?
How to set up coupons with payment plans?

How does the plugin handle failed payments?
How does the plugin handle failed payments?

Can I remove the suffix that gets appended to my product’s price in the Shop and Product pages?
Can I remove the suffix that gets appended to my product’s price in the Shop and Product pages?

How do I customize the list of payment plans on individual product pages?
How do I customize the list of payment plans on individual product pages?

Can I View the Updated Balance for Each Customer?
Can I View the Updated Balance for Each Customer?

How can I extend more than 24 months financing to 36, 48, 60, 72, and 84 months
How can I extend more than 24 months financing to 36, 48, 60, 72, and 84 months

Does the plugin support invoicing?
Does the plugin support invoicing?

Is it possible to charge a higher price if a customer chooses a payment plan?
Is it possible to charge a higher price if a customer chooses a payment plan?

Is it possible to offer a payment plan that automatically charges the installments on an entire cart order, not just individual product purchases?
Is it possible to offer a payment plan that automatically charges the installments on an entire cart order, not just individual product purchases?

Does the plugin have multi-currency support?
Does the plugin have multi-currency support?

Can I charge 15% of payment upfront and the remaining 85% 30 days later?
Can I charge 15% of payment upfront and the remaining 85% 30 days later?

How do I enable Guest Checkout for WooCommerce Payment Plan Orders?
How do I enable Guest Checkout for WooCommerce Payment Plan Orders?

What other software or plugins are required for the plugin to work?
What other software or plugins are required for the plugin to work?

Can I use the plugin with WordPress? What steps do I need to take?
Can I use the plugin with WordPress? What steps do I need to take?

Where do I place my language files?
Where do I place my language files?

Why shouldn’t I use the WooCommerce Deposits plugin?
Why shouldn’t I use the WooCommerce Deposits plugin?

How do I get started with WooCommerce Payment Plans?
How do I get started with WooCommerce Payment Plans?

Do customers have to log in to make use of a payment plan?
Do customers have to log in to make use of a payment plan?

Where is credit card infomation stored?
Where is credit card infomation stored?

Can I use subscriptions and payment plans at the same time?
Can I use subscriptions and payment plans at the same time?

Are there any extra/hidden fees to use the WooCommrece Payment Plans plugin?
Are there any extra/hidden fees to use the WooCommrece Payment Plans plugin?

I am looking to split installments of a specific number of installment payments over a fixed term (such as 30 days). Do you have an example of this?
I am looking to split installments of a specific number of installment payments over a fixed term (such as 30 days). Do you have an example of this?

I tried downloading my plugin and I get this error message: “WooCommerce Payments Plans is inactive. The WooCommerce Subscriptions plugin must be active for WooCommerce Payments Plans to work.”
I tried downloading my plugin and I get this error message: “WooCommerce Payments Plans is inactive. The WooCommerce Subscriptions plugin must be active for WooCommerce Payments Plans to work.”

What happens if my customer cancels their credit card from their account when they're on a WooCommerce payment plan?
What happens if my customer cancels their credit card from their account when they're on a WooCommerce payment plan?

Will the plugin work with my WordPress/WooCommerce theme?
Will the plugin work with my WordPress/WooCommerce theme?

What is your refund policy?
What is your refund policy?

Can I charge my customers a service fee for extending the number of payments?
Can I charge my customers a service fee for extending the number of payments?

Does the plugin support variant products, such as products that come in different sizes?
Does the plugin support variant products, such as products that come in different sizes?

Can I set up billing dates and intervals with the plugin?
Can I set up billing dates and intervals with the plugin?

Can I automatically charge customers when a scheduled payment is due?
Can I automatically charge customers when a scheduled payment is due?

Can I opt for a payment plan for a Normal subscription product?
Can I opt for a payment plan for a Normal subscription product?

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